Privacy Policy

BoKaap House ("we", "us", or "our") operates bokaaphouse.com (the "site"). This policy explains what information we collect, how we use it, and the choices you have. We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

• Information you provide: When you apply to stay, enquire, or contact us, we collect your name, email address, phone number, nationality, planned arrival and departure dates, and any details you include in your bio or message.
• Automatically collected information: We collect technical data such as your IP address, browser type, device, pages visited, and referring URLs through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Process and respond to accommodation applications and enquiries
• Communicate with you about your stay or booking
• Improve our site, services, and content
• Comply with legal obligations and protect against fraud
• Send occasional community updates, where you have consented to receive them

3. Legal Basis for Processing

We process your personal information on the basis of your consent, the performance of a contract (processing your application), our legitimate interests in operating the business, and compliance with legal obligations under POPIA and other applicable laws.

4. Cookies

Our site uses cookies and similar technologies to operate, analyse usage, and improve your experience. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate the site (such as hosting and analytics providers), where required by law, or in connection with a business transfer. All processors are bound by confidentiality obligations.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Application data is typically retained for up to 24 months after your last interaction with us.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under POPIA and applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of inaccurate information
• Object to or restrict certain processing of your information
• Withdraw consent at any time, where processing relies on consent
• Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us at stay@bokaaphouse.com.

9. International Transfers

Your information may be transferred to and processed in countries outside of South Africa, including service providers based elsewhere. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with this policy and applicable law.

10. Children's Privacy

Our site is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

11. Third-Party Links

Our site may contain links to third-party websites (such as Instagram or Google Maps). We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: stay@bokaaphouse.com
• Phone: +27 72 244 6872
• Address: 43 Jordaan Street, Bo-Kaap, Cape Town, 8001, South Africa